Maintenance is another area that we hear a lot of complaints about not just from tenants but owners equally. The biggest issue most tenants have is that maintenance is not completed. If a call is made on an urgent issue it is normally dealt with and resolved within a few hours. If it is of a non-urgent nature, we have it completed normally within a week. We have a fantastic group of handy men, electricians, tree loppers, plumbers and other contractors that we work with regularly.
We recently had a client show us a quote from another agent on works to be completed. These were very basic maintenance items however the invoice was close to $1,000. Our handy man completed the works and it was under $300 for the same job.